sølsk Help Center

The best way is inside the app. Go to Settings > Support > Contact Support, choose a category, add a subject, and describe what happened. You can also email brandon@solsk.app if you cannot access the app.

Replies appear in the app under Settings > Support > Support Tickets. Open your ticket to read the thread and send follow-up messages.

No. Support uses an in-app ticket system and is not promised as 24/7 live chat. Automated and AI-assisted tools may classify, summarize, route, or help draft a response, but they do not independently delete accounts, issue refunds, change account status, or make final safety decisions.

Yes. OpenAI-powered tools may process the details and diagnostics you submit to classify, summarize, route, or help draft a response. Automated output can be incomplete or wrong. Account, billing, privacy, and community-safety issues may require review by an authorized person, and OpenAI does not independently control your account.

Include what happened, what screen you were on, the time it happened, what you expected instead, and any error message you saw. For billing or purchase issues, include the product or plan name and whether the purchase was made through Apple.

Current support categories include technical, billing, account, safety, and other. Separate flows may also exist for bug reports and product feedback.

Yes. Open the support ticket thread in the app and send a message. If a thread is closed, you may need to create a new support ticket.

sølsk uses limits and duplicate checks to reduce spam, abuse, and accidental repeat messages. If you hit a limit, wait and try again later.

No. Support and in-app reporting are not emergency-response systems. If someone is in immediate danger, contact 911 or local emergency services first. After you are safe, you can also report the issue in sølsk or email brandon@solsk.app.

sølsk is an 18+ social community service that helps adults discover and communicate with other adults for lawful friendship, dating, and conversation. You must be at least 18, legally able to agree to the Terms, and located in the United States where the service is offered. Age is based on what a member declares unless a separate optional verification result applies.

This Help Center describes the United States service. Availability depends on App Store storefront settings and the app being offered in your area. A usable confirmed location is required for onboarding and nearby discovery. If the app cannot obtain or confirm one, setup or discovery may not work. Precise coordinates are not meant to be public; members see a derived city and rounded or approximate distance.

sølsk is a digital hangout for one-on-one friendship, dating, or conversation. It is not limited to college students and does not promise a match, friendship, date, relationship, or other outcome. It is not an escort service, marketplace for sexual services, pornography marketplace, or emergency service.

No. Some features may still depend on your account state, age eligibility, safety restrictions, plan or entitlement, device support, maintenance, or rollout timing. Identity verification and College Verified are optional unless the app clearly says a specific feature requires one.

Some account and profile steps are required before full participation. Optional identity or college verification can be completed now or later and does not replace the required 18+ declaration, profile setup, or community rules.

You may be missing a required account step, outside the current service area, affected by a temporary maintenance or safety gate, or not yet eligible for a specific feature. Contact support if the screen seems wrong.

Yes. sølsk may limit, pause, suspend, or terminate accounts or features for community safety, abuse prevention, moderation, legal, platform, or operational reasons.

Open sølsk, sign in using an available method, and follow onboarding. Required steps may include a display name, valid 18+ age, usable location, gender, three to six profile photos, a bio, a verification-path choice, and your first Gnista response. Other people-and-lifestyle answers may be skipped.

Onboarding asks what brings you here: Friends, Chatting, Long-term dating, Short-term dating, or Casual dating. It may also ask who you want to meet and optional people-and-lifestyle questions. Identity and college verification are independent optional trust signals.

Yes. Your first submitted Gnista is part of finishing onboarding. It gives other people something more specific to respond to than a swipe-style profile and starts the slower, one-conversation-at-a-time experience.

No, not unless sølsk expressly allows it. Duplicate, fake, shared, compromised, or deceptive accounts may be restricted, suspended, or removed.

Contact support promptly. Include your account email if possible, what changed, when you noticed it, and whether you still have access to the account.

No. sølsk is intended for personal, non-commercial social connection unless written permission says otherwise. Do not use the app for sales, lead generation, spam, recruiting, paid sexual activity, escorting, pornography sales, or off-platform promotional funnels.

No. Identity verification is optional. Choosing Verify later does not by itself hide your profile, put you in break mode, or prevent ordinary app use. The app still requires a declared age of at least 18.

Identity verification is handled through Stripe Identity and may ask for a government-issued identification document and a live selfie. sølsk receives a verification outcome and related session reference; Stripe handles the verification materials under its own terms and privacy practices. Read the full Verification Notice before starting.

It means an optional Stripe Identity check associated with that account succeeded at a point in time. It is not a criminal or sex-offender background check, continuous monitoring, universal age verification, endorsement, or guarantee that the person is safe, honest, compatible, or still controls the same identity document.

College Verified means the account successfully confirmed control of a qualifying school email at one point. It does not prove current enrollment, graduation status, identity, age, endorsement by the school, or safety.

No. It is an optional trust signal and can unlock supported school-related profile details or community features. An adult who does not attend college can still use the general service.

The check may use the submitted school email, a one-time code, code-confirmation status, school or domain mapping, timestamps, retry or failure states, and security metadata. The school email is not displayed as your public contact information.

Check the address and spam folder, wait a few minutes, and try again within the limits shown. If the school or community college is not supported, the app may say that support is still being worked on. You can continue without College Verified and contact brandon@solsk.app with the school domain and any error shown.

Yes. Identity verification and College Verified are independent. A member who completes both may show both badges. A member who completes neither shows neither badge.

No. sølsk does not conduct criminal or sex-offender background checks. Treat badges as limited trust signals, stay on the app while getting to know someone, protect personal information, tell someone your plans, meet in a populated public place, arrange your own transportation, and leave if anything feels wrong.

An eligible account receives one two-month Film Reel grant after its first successful identity verification or College Verified check on or after August 29, 2026. The grant starts immediately, so it can overlap with Film Reel access already on the account. Completing both verification paths does not stack or extend the grant. The grant expires without charging. Eligibility and other restrictions are in the Film Reel Offer Terms.

Your profile may show photos or supported media, bio, pronouns, gender, age, city, approximate distance, who you want to meet, what brings you here, answered people-and-lifestyle details, current and previous Gnistas, verification badges, and availability states. Your precise coordinates, email addresses, private feed filters, verification materials, and internal account records are not meant to appear as public profile fields.

Yes, profile editing is available from Settings where supported. Some edits may require review, especially changes tied to profile media, safety, or eligibility.

It can. Profile photos, videos, bio, Gnista, and other member-visible material may go through automated, AI-assisted, third-party, or human community-safety review. Review or approval is not an endorsement or safety guarantee.

It is the single visible intent field. The choices are Friends, Chatting, Long-term dating, Short-term dating, and Casual dating. You can choose or change an intent through profile editing. Older dating-goals answers are not automatically reinterpreted as one of these choices.

The filter uses the same five categories. Leaving it blank means Any. If you select an intent, the choice changes only your feed; it does not edit your profile or another member’s profile. A person with no current intent answer may not match a selected intent filter.

Where available, optional filters may include children, relationship style, politics, religion, smoking, drinking, pets, and exercise. Blank means Any. Multiple selected filter categories all have to match, and a profile with no answer for a selected category does not match. Profile answers are never copied into your feed filters automatically.

Yes. You can manage app notification settings where available and also change notification permissions in your device settings.

Blocking is available from supported account and profile tools. A complete block control may not be available inside every active-Låse path. If you feel unsafe during Låse, use the report or end option available on that screen, contact emergency services when needed, and use the block control once it is available. Do not keep engaging because a button is missing.

Gnista is sølsk’s weekly prompt. It is a core part of discovery and is meant to show personality, voice, humor, interests, and what brought someone here.

At launch, sølsk uses one active weekly prompt. When the prompt rolls over, your older answer may become part of your previous Gnista history.

Yes. The app may let you draft your answer before submitting the live answer. Your submitted answer is the one used for visibility and interaction.

Gnista may support text, image, drawing, video, voice, or audio depending on the feature, account plan, and active app support. Some formats may require a paid plan or specific entitlement.

Answering the current prompt helps keep your profile active in current-prompt feed surfaces. If you do not answer the current prompt, your profile may stop appearing in certain current sections until you submit a new answer.

Yes. Gnista text and media may be automatically reviewed, AI-assisted, escalated for authorized review, rejected, or held if it appears to break the rules or needs community-safety review.

Explicit sexual content is not allowed in Gnista. Also avoid scams, spam, hate, harassment, private information, intimate content shared without consent, solicitation, copy-paste bait, and anything designed mainly to provoke, shame, manipulate, exploit, or endanger people.

No. sølsk uses a slower vertical browsing experience instead of swipe-first matching. You scroll, open profiles, read Gnistas, and respond intentionally.

At launch, the feed may include sections for this week's Gnista and previous Gnistas. Ordering, ranking, status indicators, and visibility behavior may evolve over time.

Comments are how connection starts on sølsk. Instead of swiping, you respond to someone’s Gnista or profile context with a comment that gives them something specific to consider. Comments are member-visible, so explicit sexual content is not allowed there.

At launch, comments are text-only. Other media or interaction types may depend on future app features.

You may be able to leave comments across different people, but comment behavior can be limited by eligibility, moderation, Låse state, cooldowns, and feature rules.

A comment may be unavailable because someone is already in a Låse, paused, not eligible, restricted, or affected by product rules. Old comments may also be greyed out while a user is in a Låse or cooldown state.

Løft is an add-on that can pin or elevate a new comment above regular comments when used at the time the comment is created, subject to the rules shown in the app.

No. sølsk does not guarantee that a profile, answer, comment, or other content will be shown to any minimum number of people, receive a response, or lead to friendship, a date, a relationship, a conversation, or any other outcome.

Låse is sølsk’s focused, one-on-one connection between two people. For three hours, the rest of discovery slows down so each person gets full attention and a real chance to be heard—whether the conversation becomes a friendship, a date, or simply a good conversation.

A Låse can start when you choose someone who commented on your Gnista, or when someone chooses your comment on theirs. Only eligible comments and accounts can start a Låse.

Every new Låse lasts three hours. It can end earlier through Takk, reporting, or a safety or account action. There is no open-ended continuation option.

No. sølsk is designed around one active Låse at a time. During it, other discovery, comment, or connection actions may be paused or restricted. The point is quality over quantity and giving one conversation a real chance.

The connection becomes focused and exclusive for the three-hour session. Main navigation may be limited, other people cannot start a new Låse with either participant, and both people can use the dedicated chat and available safety tools.

The Låse ends. A cooldown or other product state may apply before full participation resumes. The three-hour limit applies whether the conversation is going well or not; moving contact elsewhere is each adult’s choice and risk.

Yes. If you have Takk and the feature is eligible, you can use it to end Låse early. A report or available safety action can also end it. Do not wait for the timer if you feel unsafe; contact 911 or local emergency services for immediate danger.

Yes. sølsk may end or restrict a Låse because of a report, account deletion, suspension, ban, moderation, community-safety concern, technical issue, legal requirement, or other account action.

Do not assume that chat disappears immediately when the timer ends. Ordinary Låse records may remain in active systems, backups, or logs under the applicable retention schedule. If a report, community-safety issue, fraud review, legal hold, or enforcement process applies, relevant messages, snapshots, keys, and metadata may be preserved longer.

Låse text, photos, and videos are encrypted in the supported messaging system, but “private” does not mean they can never be disclosed. The other participant can save or share what they receive. When a report or authorized safety, fraud, security, legal, or enforcement review applies, relevant content, keys, snapshots, and metadata may be disclosed to authorized systems, reviewers, administrators, service providers, or authorities.

No. Entering a general Låse is never consent to sexual conversation, nudity, or intimate media. Consensual adult sexual conversation and intimate media are allowed only in private Låse when both adults actually welcome it. Ask first, accept “no” immediately, and remember that consent can be withdrawn at any time. Unsolicited explicit content, cyberflashing, coercion, sextortion, and sharing intimate media without consent are prohibited.

Be real, be respectful, listen to boundaries, and let people change their minds. sølsk is a hangout for intentional one-on-one connection—not a place to scam, harass, pressure, exploit, or endanger someone.

Prohibited conduct includes harassment, threats, stalking, coercion, hate, scams, spam, impersonation, doxxing, blackmail, cyberflashing, sextortion, intimate-media sharing without consent, sexual content involving minors, paid sexual activity, escorting, pornography sales, trafficking, and exploitation. Explicit material is not allowed on profiles, Gnista, comments, or other member-visible surfaces. Consensual adult sexual conversation or intimate media is allowed only in a private Låse when both adults welcome it.

Use the in-app report tool where available on the profile, comment, or Låse surface. If you cannot access it, email brandon@solsk.app with enough detail to understand what happened. Reporting can disclose relevant Låse evidence to authorized safety systems and reviewers.

Use the in-app tool whenever it is available. If account state or a product limitation prevents access and you need help, contact brandon@solsk.app. For immediate danger, contact 911 or local emergency services first.

Authorized systems and reviewers may examine the report, relevant content, disclosed Låse evidence, account and device metadata, moderation history, and community-safety signals. Possible actions include ending Låse, content removal, warnings, restrictions, suspension, bans, evidence preservation, or escalation to service providers or authorities when appropriate. No particular result or review speed is promised.

No absolute confidentiality or anonymity can be promised. A report is not posted publicly and the reported person is not ordinarily given the reporter’s identity, but report details may be disclosed to authorized systems, reviewers, administrators, service providers, legal advisers, or authorities when needed to investigate, enforce rules, protect people, or comply with law. In some situations, the facts themselves may reveal who reported.

Private Låse chats are not routinely reviewed simply because the chat exists. Enforcement is generally report-driven. When someone reports, asks for help, or triggers an authorized safety, fraud, security, legal, or enforcement review, relevant content, keys, snapshots, and metadata may be disclosed, reviewed, and preserved.

Yes. Automated, AI-assisted, third-party, and human tools may process public content, profile media, Gnista, comments, advertisements, reports, appeals, support requests, and related metadata. Content can be approved, rejected, held, or escalated. Automated review can make mistakes, and ad or profile approval is not an endorsement or guarantee.

If you believe a mistake was made, contact brandon@solsk.app with the subject line Appeal Request. Include enough detail to identify the decision and explain why it should be reconsidered.

Contact 911 or local emergency services first. Support and reports are not substitutes for emergency response. Once you are safe, report the account or contact support with the details.

Report honestly based on what you experienced or reasonably believed. A report does not become false merely because an allegation cannot ultimately be proven. Good-faith reporting is protected. Knowingly fabricated, malicious, retaliatory, or abusive reports may lead to restrictions or removal.

WARNING: SØLSK DOES NOT CONDUCT CRIMINAL BACKGROUND CHECKS ON ITS MEMBERS.

sølsk also does not run sex-offender registry screening or continuous monitoring. Identity and College Verified badges do not change that. Use caution and make your own decisions about whom to trust.

Take your time. Protect your home address, workplace, daily routine, financial details, and other sensitive information. Tell a trusted person where you are going, meet in a populated public place, arrange your own transportation, keep control of food and drinks, and leave if anything feels wrong. Read the complete Safety Center before meeting anyone from the app.

Hygge is sølsk’s in-app shop for optional subscriptions and digital add-ons. Nothing in Hygge is required to answer the weekly prompt, browse, or use the core community experience.

Launch plans may include Free, Analog, and Film Reel. Free includes core text-based use with ads. Analog may include voice Gnista, ad suppression, and monthly grants of Gå and Løft. Film Reel may include supported media Gnistas, ad suppression, and monthly grants of Takk, Gå, and Løft. Specific names, prices, entitlements, quantities, and availability may change.

Gå gives your profile a temporary local visibility boost, subject to the rules and availability shown in the app.

Løft pins or elevates a new comment above regular comments when used at the time of posting that comment, subject to the rules shown in the app.

Takk can end a timed Låse early when the feature is available and eligible. Using Takk reduces your available Takk inventory by one.

Free users may be able to buy add-ons individually. Paid users may be able to buy extra inventory beyond monthly grants. Granted and purchased inventory may stack, subject to rules shown in the app.

Free or ad-supported versions of sølsk may show in-feed ads, sponsored content, house ads, or promotional messages. Eligible paid plans may suppress in-feed ads.

Use Restore Purchases in Settings where available. Restoration depends on platform rules, purchase validation, account matching, and technical limitations.

Subscriptions purchased through Apple or another platform must usually be managed through that platform’s subscription settings. Deleting your sølsk account does not automatically cancel a platform-managed subscription.

If your purchase was made through Apple or another platform, refund requests generally must be submitted through that platform under its policies. sølsk support can help explain what happened, but platform billing rules may control refunds.

No. Digital items are licensed for use in sølsk, have no cash value, are non-transferable, and may be limited to a specific account, platform, region, or feature context unless law or written terms say otherwise.

Information may include account and onboarding details; declared age; profile fields and photos; what brings you here; optional sensitive people-and-lifestyle answers and filters; precise or approximate location; Gnista; comments; encrypted Låse messages and media; reports and disclosed evidence; support messages and diagnostics; identity and College Verified records; purchase and subscription data; device, log, usage, advertising-measurement, security, and notification data.

Information is used to provide and secure accounts, profiles, the feed, filters, approximate distance, Gnista, comments, Låse, optional verification, purchases, notifications, support, moderation, fraud and abuse prevention, analytics and advertising measurement, legal compliance, and service improvement.

Depending on the feature and your choices, other members may see your profile photos, bio, age, pronouns, gender, city, rounded distance, who you want to meet, what brought you here, answered profile details, current and previous Gnistas, comments, badges, and availability states. Feed filters, precise coordinates, emails, identity documents, live selfies, and internal safety records are not meant to be public. Låse messages are visible to the other participant and may be disclosed through a report or authorized review.

Precise coordinates may be stored privately when you grant location access and used by server-side discovery. Other members are meant to receive a city label and rounded or approximate distance—not your raw coordinates. Location can still reveal patterns, so avoid posting home, workplace, class, or routine details.

Depending on the feature, providers can include Apple services, Firebase for app infrastructure, Stripe Identity for optional identity checks, RevenueCat for subscription and entitlement management, Resend for transactional email, and OpenAI for supported moderation, reports, and support workflows. Each provider may keep information under its own terms, legal duties, and retention rules.

The Privacy Policy states that sølsk does not sell personal information for money and does not sell sensitive personal data. Advertising measurement or service-provider processing can still involve data sharing as described in the Privacy Policy.

You can submit a deletion request inside the app where that flow is available. Submission starts a backend process; it is not proof that every record disappeared immediately. The process is intended to end active account states, remove or deidentify the discoverable profile and active user records, and delete supported user media, subject to legal, community-safety, security, fraud-prevention, moderation, backup, billing, dispute, and operational retention.

No. There is no single guaranteed instant-completion time for every system. Data may remain temporarily or longer in encrypted Låse records, backups, logs, Apple or RevenueCat purchase records, Stripe records, security systems, legal holds, fraud-prevention systems, verification records, or report-review systems where allowed or required. Contact brandon@solsk.app if the account remains discoverable or you need a deletion-status review.

No. If Apple manages your subscription, cancel it in Apple’s subscription settings. Deleting your sølsk account does not automatically cancel a platform-managed subscription.

Email brandon@solsk.app with the subject line Privacy Request and include the state where you live. Account ownership or identity may need to be verified before the request is completed.

If applicable law gives you an appeal right, email brandon@solsk.app with the subject line Privacy Appeal.

Read the full policy at https://www.solsk.app/privacy.

Check your internet connection, close and reopen the app, make sure you are using the latest available app version, and try again. If the issue continues, contact support with the screen you were on and what happened.

Confirm you are using the same sign-in method and Apple/account credentials you used before. If you still cannot access your account, email support with your account email if available and describe the sign-in error.

You may be missing an eligibility step, in a paused state, already in a Låse, restricted by safety or moderation controls, or interacting with someone who is not currently eligible. Check your account status, then contact support if it seems wrong.

Try Restore Purchases in Settings. If it still does not appear, contact support with the product or plan name, approximate purchase time, and whether the purchase was made through Apple.

Check your device notification permissions, app notification settings, focus mode, network connection, and whether notifications are enabled for sølsk. Delivery can also depend on device state and platform delivery rules.

Use any available appeal flow or contact support. Explain what was moderated, when it happened, and why you believe the decision was wrong. sølsk may not be able to share every underlying safety signal, especially if doing so would compromise privacy or abuse-prevention methods.

Use the in-app bug report flow if available, or contact support. Include the screen, steps to reproduce, what happened, what you expected, and any visible error message. In-app bug reports may also include app and device diagnostics, such as app version, build number, device type, operating system, screen size, language, time zone, battery or low-power state, and the time the report was sent.

Use the in-app feedback flow if available, or contact support. Feedback may be reviewed, summarized, and used to guide future product improvements, but sølsk cannot promise every request will be built.